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![]() Every Dominion Colanco customer has the right to expect the following: 1 ACCURATE DELIVERY when you are promised a delivery time, we will do everything possible to meet or exceed that delivery time. 2 RESPECT you will always be treated with courtesy and respect, whether it be 3 PERSONAL ACCOUNTABILITY team members will attend to any problem you may have. The person who initially deals with you will personally take ownership of your problem and get you the answers you require, in a logical and efficient manner. 4 PRICING you should expect to be supplied at prices that are competitive. 5 QUALITY our products will always be delivered to a quality and in a condition that meets or exceeds expectations. If for any reason you are not satisfied, we will rectify the situation. 6 A COMMITMENT TO RESOLUTION if you have felt any dissatisfaction with our service at all, no matter how small, please let us know. We will do everything in our power to rectify this situation to your 100% satisfaction. 100% Satisfaction Guarantee .... We have a simple “right or replace” policy which states that, if at any time a customer is not happy with their job, it will be replaced. |
Lisa, have just received our first lot of cards and they all look great. More to come but waiting on titles or photographs. As always, thanks very much for your great service. Margie Haines Admin Assistant Hi Kelvin, Just a short note of thanks for achieving the impossible and printing brochures in time for the Belgrave Heights event. We appreciate so much your support and sacrificial input. Blessings Trevor Adams National Manager Hi Kelvin, Thank you SO much for the brochures they look fantastic!!! I am so excited! (Pathetic really I know). Thanks too for getting them down to Melbourne for the weekend it must have been a push. Sarah Gasser Personal Assistant to the National Manager Kelvin, you guys are legends!! Thank you so much for printing these flyers so quickly for us. They look terrific and your team have, once again, done a wonderful job. Regards, Stam Hi Kel. Thanks for your work recently on the Kids Central Sale. All seemed to go so smoothly in comparison with past supplier efforts! Regards, Jodie Kelleher Marketing Manager Thanks! Great work! Communications Manager Kelvin, the covers arrived today, they look great. Thank you. Regards, Bernadette Rava Executive Assistant Hey Kel, Hope all is well mate… Got the business cards and they look great!! As always - thanks for your help mate. Omar Braery Marketing Manager Dear Kelvin. Just a quick note to thank you for your prompt services in the printing of envelopes for Eastwood Radiology. The envelopes look great. Thank you very much indeed. I will contact you shortly for some other quotes. Hope you will look after me for the price. Thanks. Avi We just wanted to let you know how impressed we are that you could make that happen so quickly and easily. Richard Smith Project Manager Communications Hi mate. Just to let you know we had some fantastic responses to the Furnitex brochure, both internally and with retailers. Well done. So much so that people want a copy of the art and to put it on their website. Regards, Simon Hambleton Product Manager Thanks for the update. The 2006 Books have just arrived and they look fantastic. Thanks for helping us with the whole process. Its nice having your support with all the work we do. Regards Monique Sharp National Events Manager Hi Kelvin. Fantastic. I think we have a winner. Great work. Lets proceed with this one. Pass on my thanks to your designer as it looks fantastic. Regards, Colin Rymer We've received the envelopes - they look brilliant, thanks so much. Have a nice evening Lesley Kean Administration & Communications Assistant Hi Kel, Thanks for the printing - an excellent job as always and the colours/finish came out even better than we had thought. Mark McCrindle CEO the Annual Reports look great.....thank you well done!! Bernadette Rava Executive Assistant The books arrived today and they are fantastic!! Thankyou so much for all your work - the colours on the cover are perfect!! Mel Hayde Hi Kelvin, Just a quick email to say thank you for the Xmas components, the backing cards and the tags look great. M thks Paula Hutchings Product Manager Hi Kelvin, We received all the backing cards and gift tags. Thank you for your efforts with this. They turned out great and were well received by staff. Lan Tran Marketing and Communications Assistant Kelvin, Just wanted to say thank you for the samples - great print job! Thanks for your efforts on getting this on time to SMH. Cheers, Sue Cook Managing Director Thanks for the innovative solutions that you are helping us to build, You rock - thank you!! Kristi Hi Kelvin, Malcolm. I'd like to extend my heartfelt 'thank you' for all your efforts in delivering the many and varied point of sale items for the Posturepedic CSS launch. Our sales teams just feel so great to have all items on hand before going onto floors with products. It's been a fantastic run, thank you so much for getting it all done. Kind regards, Britta Morning Kelvin, New elevator posters are looking fabulous!!! Well done!! Kristi Sergeant You are wonderful! Thanks Angela Hi Chris, We have just received our samples and we're really pleased with the results – you did a fantastic job with it. Many thanks for doing all you could to make this a great job with the limited time we had! Kind regards, Amber Kadwell Senior Designer G'day Kel, Thanks for your work on this one. Really happy with the results, the Annual Reports came up great. Keiran Smith Media Operations Coordinator Thank you. Thank you. Thank you. I just wanted to say a big thank you for your support towards our conference up in Port Douglas. I have just got back and am very happy to say that the event was a great success, but we couldn’t have done it without your help so thank you. The feedback has been excellent and the franchisees were very impressed with all the signage and extra printed material that all went together to make the theming of each of the events more effective. Thanks again and see you soon Regards, Anne Stone Marketing Manager Hello Hello! I meant to write this yesterday but it totally skipped my mind, thanks so so much for the Meeting Facilities Guide, they arrived yesterday and look absolutely fantastic!!! Everyone is very happy with them thankyou. And Kelvin thanks so much for getting them to me in time for Amanda to take to Singapore. I really appreciate it. Many thanks again as always Gabs I must say Ron was an absolute star in my dealing with him. Regards Jeff Place Concierge Services Manager We received the catalogues last night from our Corporate Department. It looks fabulous – the colour is really vivid! Thanks so much for all your help with this again. Kind Regards Sandy Reedy Showroom Manager You are the most awesomest printer dudes. Thanks Joanne Jacobs Hi Bob, Thanks for the samples. I spoke to the client and he's VERY happy with the result! Thanks for all your efforts. Sarah Hi Kelvin, Thank you so much, you are a life saver. I owe you one. Please go to print as per Ron's amendment this afternoon. Have a good weekend. Thanks again. Anna Kaleski Marketing Communications Executive, Hi Kelvin, I just wanted to add that you fixing this really means a lot to me, and I really value you as part of my business. Thanks, Sarah Hi Kelvin, Just wanted to let you know how much we appreciated your efforts in helping us get the job off in time to the client. Thank you! Thanks again Chau Tran Marketing Director Subject: That is phenominal service - thank you so much Hi Lisa. You just saved my bacon big time. I could not believe my eyes when Chris’ Business cards arrived. Thank you so much. I hope your boss knows what great service You give your clients. A million thanks for helping me out yet again Fiona Howell Front Office Manager 29 November 2007. To whom it may concern, Sefton Associates has worked for many years with Dominion Printing and has always been impressed with the quality of their work. Managing Director, Kelvin Gage, provides exceptional customer service and is never too busy to assist. He pays close, personal attention to every aspect of a job from the brief and proof, right through to the finished, printed artwork. Sefton Associates relies on Dominion for quality products within budget and on time for our clients. We have found Dominion can always meet our deadlines and will exceed our expectations time and time again. Yours sincerely, Robbie Sefton Director A thousand thank you’s Kel, Shaun has advised that they have already been delivered!!!! Amazing effort! Please thank the team. Regards Cathy Hi Kelvin Thanks again for the Year Book. It looks fantastic and everyone is very impressed! Having it printed in colour makes a huge difference to its overall presentation. The layout is very appealing. With much thanks, Ros Greg. Thank you so much for doing the job over the weekend and for the excellent quality - I received many complimentary comments yesterday on how good the guides looked. So thanks mate and thank the colleagues at Dominion. Please keep me posted when the balance of posters is due in so I can advise reception and the Social Justice Unit. cheers Paul On a seperate note, I recently received the pull-up banners which featured at the SOTP media day and I must say, your team did an absolutely fabulous job with them. They look absolutely terrific - thankyou!! Virginia Chong Marketing Communications Executive Morning Kelvin!!! A Very Big Thank you for the wedding invitations!!! They look fabulous! Seriously they are so gorgeous, I am soooooooooooooooooo happy with them! Thank you so much!!!!! Kristi Sergeant Business Development Manager Thanks Kelvin, you at Dominion are always so helpful! It is muchly appreciated! Virginia Chong Marketing Manager Dear Lisa, Thankyou for the speedy turnaround. I have just received the extra copies. Thankyou kindly for a wonderful job. With Kind Regards, Rhonda Sachaj Executive Assistant The Pencil cases are great everyone is extremely happy with them; we also received the stickers and the best brews collateral which was also all good. Cheers, Dave Janz Hi Kel, Just received the invitations - they look lovely. Thanks for such a quick turn around. Cheers, Britta Gehrmann Product Manager Gosh you are great, you make my life so easy. How can you be so good at what you do? I wish Everyone was as knowledgeable about their product Range. Kind Regards, Fiona Howell Front Office Manager Thanks Al All REALLY good…. We’ll have a look and think over these and come back to you with our choices maybe a few fine tuning things – but all in all - fantastic mate! Talk soon John Clifford Director Marketing Operations Dear Ron, Malcolm and Kelvin, Just wanted to say a big thank you for this edition of Friends of Arden - I am thrilled with the end product and was also appreciative of the fact that you met our urgent deadline today. Thanks again and well done! Warm regards, Wendy Mulder Marketing Manager Hi Kelvin, I just wanted to express my appreciation for both the quality of the printing job and your willingness to aid our project in every way. Your efforts took a lot of pressure off the final stages of the project's completion, resulting in a fantastic final product. i want to sincerely thank you for all of the emails and phone calls that transpired between us at all hours of the day, which ensured that the product turned out immaculately. thank you very much, Ashleigh Grave Full testamonials are
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